The account manager is responsible for the development, management and profitability of projects within HARMONY TECHNOLOGY. He/She acts as a link between the company and its customers, while ensuring customer satisfaction and compliance with financial objectives
Main Responsibilities:
1. Business Development:
– Identify and prospect new potential customers.
– Reveal business opportunities in the market.
– Analyze customer needs and propose adapted solutions.
– Develop competitive business proposals.
– Practice commercial and strategic monitoring.
2. Project Management:
– Coordination with the Business Development Manager for the implementation of projects.
– Coordinate internal and external teams to ensure compliance with deadlines and budgets.
– Be the primary point of contact for clients during project delivery.
3. Customer Relationship:
– Maintain regular relationships with existing customers.
– Identify upselling or cross-selling opportunities.
– Resolve issues and manage potential disputes proactively.
– Feeding and updating the customer database.
4. Financial Monitoring:
– Develop and monitor project budgets.
– Ensure business profitability and compliance with set margins.
– Prepare financial reports and analyze project performance.
5. Compliance and Quality:
– Ensure that projects comply with the regulations and standards in force.
– Maintain high quality standards in service delivery.
– Draw up daily activity reports (prospecting and sales).
6. Competitive Intelligence:
– Monitor and analyze market trends and competitor activities.
– Propose strategic adjustments according to market developments.
Required Skills
– Minimum Bac+3 in Commerce and Management.
– Minimum 3 years’ experience, preferably in IT and IT solutions)
– Excellent communication and negotiation skills.
– Ability to work under pressure and meet deadlines
– Proficiency in IT and project management tools.
– In-depth knowledge of the company’s sector of activity.
– Results and objectives oriented.
– Shows initiative and is autonomous
– Ability to establish and maintain interpersonal relationships.
– Rigour and meticulousness.
– Ability to solve problems creatively.
This position involves regular travel as needed.